Peace of Mind with Champion Group
Professional warranty service and technical support for all Champion Group products
Superior Design Benefits
Champion Group products feature innovative design with no rubbing consumables (springs, rollers, latches, counterweights, etc.), significantly reducing maintenance costs to nearly zero. This engineering excellence ensures long-term reliability with minimal intervention required.
Maintenance Requirements
The door operator can perform basic inspections approximately every 4 months independently. However, at the customer's request and within the framework of a separate contract, our specialists can perform comprehensive annual maintenance and safety checks of the delivered goods.
Warranty Coverage
Standard Warranty Terms
The warranty is provided for Champion Group products including: Door systems, Partition products, Professional installation services.
- Warranty Period: The product is covered under warranty for a duration of two (2) years, commencing from the date of delivery.
Extended Warranty Option
When concluding a separate servicing agreement, the warranty extends to 3 (three) years from the delivery date — an additional 1 (one) year.
- Service Schedule: First annual service executed after the first warranty year, Subsequent services at 6-month intervals.
Warranty Responsibilities
Our Commitment
The Warrantor is responsible for ensuring proper function of the product(s) throughout the warranty period. Any deviation from expected performance shall be considered a product fault requiring our attention.
Fault Classification
A fault includes (but is not limited to): manufacturing defects, structural deficiencies, functional errors, design flaws, performance issues, and omissions impacting overall product usability during the warranty period.
Warranty Exclusions
The warranty does not cover damage caused by: Accidents, lightning strikes, floods, storms or other force majeure events
- Generally-accepted daily wear and tear
- Non-compliance with operating or servicing instructions
- Improper use or overloading
- Alterations not undertaken by the vendor
Service Process
To prevent further damage, the Buyer must immediately notify the Warrantor of any fault discovered.
The Warrantor shall repair or replace faulty goods (as appropriate) within a reasonable time from the date the Buyer submits fault notification.
Determination of reasonable repair period considers: Goods' characteristics, Type of fault identified, Buyer's business operation requirements.
Technical Support Services
Professional Maintenance Services
- Annual comprehensive inspections
- Safety verification checks
- Performance optimization
- Preventive maintenance protocols
Customer Benefits
- Reduced operational costs
- Enhanced system reliability
- Extended product lifespan
- Priority technical support
Ready to protect your investment?
Contact our service team today to learn more about warranty registration and extended service options.
