Shipping Policy

  • Domestic Shipping:

    For orders within the contiguous United States, shipping costs are calculated based on the item ordered and the destination. For orders shipping to Hawaii, Alaska, Puerto Rico, and other offshore U.S. territories, please call us at (+372) 5808 4218. Shipping costs for these locations will be determined based on weight, dimensions, and destination.

  • Delivery Methods:

    Ground Orders: Ground orders will be delivered directly to your door or the closest, safest area to the door at the driver's discretion. This ensures that your package is delivered securely and conveniently.
    Freight Orders: Freight orders will be delivered curbside. In cases where the crate is too large to be unloaded using the lift gate on the delivery truck, you will need to pick up the crate at the local HUB. It is your responsibility to arrange for delivery beyond the curb or to pick up at the local HUB. This ensures that large and heavy items are handled safely and efficiently.

  • Installation Scheduling:

    To avoid any inconvenience, please do not schedule the installation of your hardware until it has arrived. This ensures that you have all the necessary components on hand before beginning the installation process.

  • International Orders:

    We are pleased to serve international clients! To place an international order, please call us at (+372) 5808 4218. Shipping costs will be added to all international orders. We strive to provide reliable and efficient shipping services to our international customers, ensuring that your orders arrive safely and promptly.

  • Shipping Addresses:

    All carriers require a physical delivery address. Please ensure the accuracy of your shipping address before checkout. If you need to make an address change after placing an order, contact us immediately. Address changes after shipping may incur additional fees and are subject to the carrier's discretion. Accurate shipping information helps prevent delays and ensures that your order is delivered to the correct location.

  • Unloading and Installation:

    You are responsible for providing adequate equipment and personnel to unload and install the goods if needed. This ensures that the unloading and installation process is carried out safely and efficiently, minimizing the risk of damage to the goods or injury to personnel.

  • Additional Information:

    Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.
    Delivery Timeframes: Delivery timeframes vary depending on the shipping method and destination. Ground orders typically take 4-5 business days, while freight orders may take longer. We strive to provide accurate delivery estimates and keep you informed of any delays.
    Handling Delays: In the event of unforeseen delays, such as weather conditions or carrier issues, we will notify you promptly and work to resolve the situation as quickly as possible.

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