{"id":203,"date":"2025-03-21T12:14:33","date_gmt":"2025-03-21T12:14:33","guid":{"rendered":"https:\/\/champion-group.eu\/store\/?page_id=203"},"modified":"2025-04-09T15:42:41","modified_gmt":"2025-04-09T15:42:41","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/champion-group.eu\/store\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"203\" class=\"elementor elementor-203\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb4af41 e-flex e-con-boxed e-con e-parent\" data-id=\"eb4af41\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d74f18 e-con-full e-flex e-con e-child\" data-id=\"1d74f18\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-004c79e elementor-widget elementor-widget-heading\" data-id=\"004c79e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9029dd1 elementor-widget elementor-widget-text-editor\" data-id=\"9029dd1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for shopping at DOORGROUP. If you are not entirely satisfied with your purchase, we\u2019re here to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73f873c elementor-widget elementor-widget-eael-feature-list\" data-id=\"73f873c\" data-element_type=\"widget\" data-widget_type=\"eael-feature-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"-icon-position-left -tablet-icon-position-left -mobile-icon-position-left\">\n\t\t\t<ul id=\"eael-feature-list-73f873c\" class=\"eael-feature-list-items circle stacked  eael-feature-list-vertical\">\n\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-bdac0bd\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-0\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Returns &amp; Exchanges<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><h5 style=\"margin:15px 0 10px 0\">Eligibility:<\/h5>\n<div class=\"\" style=\"flex-wrap: wrap\"><span class=\"dot\" style=\"margin-bottom:2px\"><\/span>You have&nbsp;<strong>14 calendar days&nbsp;<\/strong>from the date of delivery to return unused, unopened, and undamaged items in their original packaging.<\/div>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Proof of purchase (order number or receipt) is required.<\/div>\n<h5 style=\"margin:15px 0 10px 0\">Non-Returnable Items:<\/h5>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Custom-made or personalized products.<\/div>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Items marked \"final sale\" or purchased during promotional events.<\/div>\n<h5 style=\"margin:15px 0 10px 0\">Non-Process:<\/h5>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Contact us at&nbsp;<a href=\"mailto:store@champion-group.eu\">store@champion-group.eu<\/a>&nbsp;to initiate a return. Include your order number and reason for return.<\/div>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>We will provide return instructions and a shipping address (Estonia or EU-based).<\/div><\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-b856c33\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-1\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Refunds<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><h5 style=\"margin:15px 0 10px 0\">Timing:<\/h5>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Refunds are processed within&nbsp; <strong>7 business days <\/strong> &nbsp;after we receive and inspect the returned item.<\/div>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Your refund will be issued to the original payment method.<\/div>\n<h5 style=\"margin:15px 0 10px 0\">Shipping Costs:<\/h5>\n<div class=\"\" style=\"flex-wrap: wrap\"><span class=\"dot\" style=\"margin-bottom:2px\"><\/span>Return shipping costs are the customer\u2019s responsibility unless the return is due to our error (e.g., incorrect or defective item).<\/div>\n<h5 style=\"margin:15px 0 10px 0\">Partial Refunds:<\/h5>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Partial refunds may be issued for items returned opened, used, or damaged by the customer.<\/div><\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-c4e513c\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-2\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Damaged or Defective Items<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>If your item arrives damaged or defective, contact us within&nbsp;<strong> 48 hours<\/strong>&nbsp;of delivery.<\/div>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Provide photos of the damage\/defect and the packaging.<\/div>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>We will arrange a free replacement or refund, including return shipping costs.<\/div><\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-52cbd89\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-3\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Cancellations<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Orders can be canceled within&nbsp;<strong>24 hours<\/strong>&nbsp;of placement if they have not yet been processed for shipping.<\/div>\n<div class=\"inner-list\" style=\"flex-wrap: wrap\"><span class=\"dot\"><\/span>Contact &nbsp;<a href=\"mailto:store@champion-group.eu\">store@champion-group.eu<\/a>&nbsp; immediately to request cancellation.<\/div><\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-638c605\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-4\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Contact Us<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\">For questions about returns, refunds, or exchanges:\n<h6 style=\"margin:15px 0 5px 0\">DOORGROUP O\u00dc<\/h6>\nLehola tee 1, 76612 Lehola, Estonia\n<div>\n<strong>Email:<\/strong>&nbsp;store@champion-group.eu\n<\/div>\n<div>\n<strong>Phone:<\/strong>&nbsp;(+372) 5808 4218\n<\/div><\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Thank you for shopping at DOORGROUP. If you are not entirely satisfied with your purchase, we\u2019re here to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-203","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/pages\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":22,"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/pages\/203\/revisions"}],"predecessor-version":[{"id":676,"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/pages\/203\/revisions\/676"}],"wp:attachment":[{"href":"https:\/\/champion-group.eu\/store\/wp-json\/wp\/v2\/media?parent=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}